Charles & Colvard Authorized
Authorized Repair.
RJS Repair Jewelry Solutions is an authorized repair partner for Charles & Colvard moissanite jewelry. Our technicians are trained and certified to service, restore, and repair Charles & Colvard pieces to manufacturer standards.
RJS Repair Jewelry Solutions is an authorized repair partner for Charles & Colvard moissanite jewelry, operating from Hollywood, Florida and serving customers nationwide by insured mail-in. RJS has been on the bench since 2002 and is Lloyd's of London insured. Charles & Colvard owners who need service should request an evaluation through RJS to ensure their piece is repaired by a trained, authorized technician using manufacturer-correct methods.
Charles & Colvard,
on a master bench.
Moissanite is a distinct material — harder than most gemstones and requiring specialized handling on the bench. Improper heat exposure, incorrect setting pressure, or non-authorized refinishing can compromise the stone's optical performance.
As an authorized Charles & Colvard repair partner, RJS uses manufacturer-approved methods for setting, resizing, prong work, and polishing on moissanite pieces. Charles & Colvard customers seeking service are strongly advised to use an authorized partner to maintain piece integrity and warranty standing.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Charles & Colvard owners ask for.
Ring Sizing
Sizing up or down with moissanite-safe heat control and pressure calibration.
Prong Retipping & Tightening
Re-securing center stones and accent moissanite without thermal stress to the stone.
Stone Replacement
Sourcing and setting authentic Charles & Colvard moissanite to match your piece.
Rhodium Plating
Restoring white-gold tone on moissanite settings using manufacturer-correct chemistry.
Chain & Clasp Repair
Soldering, link replacement, and clasp swaps on Charles & Colvard chains and bracelets.
Polishing & Refinishing
Returning your piece to showroom condition without compromising stone facets.
Determine your
repair options.
Complete the service verification below and a member of our team will evaluate your repair request. Your brand is pre-selected as Charles & Colvard.
Based on your item information, your repair request will be evaluated by our jewelry service center. You will receive a confirmation within one business day.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Charles & Colvard
repair questions.
Common questions from Charles & Colvard owners about repair, warranty, and turnaround.
- What does authorized repair mean for my Charles & Colvard piece?
- Authorized repair means RJS technicians are trained and approved by Charles & Colvard to service moissanite jewelry using manufacturer-correct methods, materials, and replacement stones. Choosing an authorized partner protects the piece's integrity, optical performance, and — where applicable — its warranty standing.
- Can RJS service my Charles & Colvard warranty repair?
- RJS handles a wide range of Charles & Colvard service needs, including warranty-eligible work where applicable. After you submit the service verification form, our team will confirm warranty status with Charles & Colvard where relevant and provide a clear repair scope and pricing before any work begins.
- Is moissanite repair different from diamond repair?
- Yes. Moissanite has different thermal properties and a different crystal structure than diamond, which means standard torch techniques and refinishing methods used on diamond jewelry can damage moissanite if applied incorrectly. Authorized repair partners like RJS use methods specifically calibrated for Charles & Colvard moissanite.
- Can you replace a damaged or lost Charles & Colvard moissanite stone?
- Yes. As an authorized partner, RJS sources authentic Charles & Colvard moissanite to match the cut, size, and color profile of your original stone. We confirm the replacement spec with you in writing before sourcing.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
- How do I send my piece in for repair?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.