Kay Jewelers Jewelry
Jewelry Repair.
Our technicians have extensive experience servicing Kay Jewelers pieces and have provided repair services for major jewelry brands and retailers for over 15 years.
RJS Repair Jewelry Solutions services Kay Jewelers pieces — engagement rings, wedding bands, chains, bracelets, and gemstone jewelry — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002, is Lloyd's of London insured, and has provided repair services for major national jewelry retailers for over 15 years. Submit a service verification request to receive an evaluation within one business day.
Kay Jewelers,
on a master bench.
Kay Jewelers pieces — Leo Diamond engagement rings, Ever Us, Neil Lane Bridal, Le Vian collections, and standard gold and gemstone jewelry — see consistent repair patterns: ring sizing, prong retipping on bridal mountings, chain soldering, stone tightening on Chocolate Diamonds and accent pavé, and rhodium re-plating on white-gold pieces.
RJS handles the full repair spectrum on Kay pieces with bench-master precision — and our team has worked behind the scenes on national retail repair programs for more than 15 years, so the workflow and quality standards are deeply familiar.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Kay Jewelers owners ask for.
Ring Sizing
Sizing up or down on engagement rings, wedding bands, and fashion rings in gold, white gold, and platinum.
Prong Retipping & Rebuilding
Rebuilding worn prongs on Leo Diamond, Neil Lane Bridal, and other Kay mountings.
Chain & Bracelet Soldering
Repairing broken links and clasps on gold and sterling chains.
Stone Tightening & Replacement
Re-securing loose accents, including Chocolate Diamonds, sapphires, and pavé.
Rhodium Plating
Re-plating white-gold pieces to restore bright-white tone.
Polishing & Refinishing
Returning pieces to original showroom condition.
Determine your
repair options.
Complete the service verification below and a member of our team will evaluate your repair request. Your brand is pre-selected as Kay Jewelers.
Based on your item information, your repair request will be evaluated by our jewelry service center. You will receive a confirmation within one business day.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Kay Jewelers
repair questions.
Common questions from Kay Jewelers owners about repair, warranty, and turnaround.
- Does Kay Jewelers handle their own repairs in-store?
- Kay Jewelers offers in-store drop-off for repairs, which are then routed through their service network. Many owners use independent specialists like RJS for faster, direct turnaround, pieces no longer covered by Kay's plan, or repairs Kay declines to service in-house.
- Do you honor Kay's Extended Service Plan?
- Kay's Extended Service Plan is a Kay-only program and can only be redeemed through Kay. RJS provides independent paid service with a written scope and pricing before any work begins — useful when the plan has lapsed, is exhausted, or doesn't cover the specific repair needed.
- Can you repair my Leo Diamond or Neil Lane Bridal ring?
- Yes. We service Leo Diamond, Neil Lane Bridal, Ever Us, Le Vian, and standard Kay mountings — including prong work, sizing, stone tightening, and refinishing — preserving the original setting style.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
- How do I send my piece in for repair?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.